Reference

How Our Terms & Conditions Protect Your Account

When you open an account with inatoge, these terms form the agreement between you and us.

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inatoge How Our Terms & Conditions Protect Your Account
POLICY SUPPORT PATHS

How to Reach Us About Terms Questions

If you have a question about these terms or need clarification on how they apply to your account, our support team is ready to help. We offer multiple contact routes so you can reach us in the way that suits you best. All inquiries about account rules, payment policy or play restrictions are handled by our policy-focused support desk.

Team online

Live chat

Open the chat widget on any page when you're logged in. Our policy support agents respond during service hours and can clarify terms, payment rules and account restrictions in real time.

Email support

Send policy questions to our support inbox. We reply within 24 hours with detailed explanations of how our terms apply to your specific situation or account inquiry.

Account settings

Review your own terms summary in the Settings menu under Agreements. You can access a timestamped record of which terms you accepted when you opened your account.

DATA AND SECURITY

How We Handle Your Account Data and Information

These terms include how we collect, store and use your account information. When you deposit via DANA, OVO, GoPay or QRIS, payment data is encrypted and held only for transaction verification.

Data retention

We hold your account records for the duration of your membership plus seven years afterward, as required by financial regulations in the regions we operate. Inactive accounts follow the same retention schedule.

Payment encryption

All DANA, OVO, GoPay and QRIS transactions flow through encrypted channels. We never store full payment credentials on our servers; only transaction references are logged.

Cookie and tracking

We use cookies to keep you logged in and to track your lobby behaviour so we can show you relevant games. You can manage cookies in your browser or request a full audit of how we use them.

Account security changes

If you want to update your password, two-factor authentication or linked payment method, you can do so in Account Settings. Changes take effect immediately; your previous session remains active until you log out.

Data access requests

You have the right to request a copy of all data we hold on your account. Submit a request via support, and we'll provide a downloadable file of your records within ten business days.

Account deletion

If you want to close your account permanently, contact support. We'll flag it for deletion after any pending withdrawals clear, and your data will be anonymised within 30 days of closure.

Frequently Asked Questions About Our Terms

These are the questions we hear most often from players in Makassar, Denpasar and across Indonesia about what our terms mean for your account. If you don't see your question here, reach out to support and we'll explain how the terms apply to you.

If we detect activity that breaches our terms—such as using multiple accounts, placing bets with invalid funds, or accessing the platform from a restricted region—we may suspend your account while we investigate. We'll notify you of the violation and give you a chance to respond. Serious violations may result in permanent closure and forfeiture of any balance.

Yes. You can update your phone number, email and linked payment method (DANA, OVO, GoPay or QRIS) in Account Settings at any time. Changes to your legal name or date of birth require identity verification and support approval to comply with financial regulations.

Minimum deposit is Rp 25,000 via any supported payment method. Maximum deposit per transaction depends on your payment partner's limits; inatoge does not impose a daily cap. Withdrawals are processed within 24 hours after verification. Your first withdrawal requires identity confirmation.

Our terms state that promotions and bonuses are offered at our discretion and are subject to separate promotional terms posted on the promo board. Each promotion has its own conditions for eligibility, wagering and expiry. Check the terms before you opt into any offer.

Your account remains active indefinitely. However, we may close accounts that show no activity for 12 months. Before closure, we'll send a notice via the email on file. You can reactivate a dormant account by logging in or contacting support.

We support DANA, OVO, GoPay and QRIS for deposits. All four methods are active in our lobby's payment widget. However, availability depends on local law and your bank's current rules. If a method becomes unavailable, we'll notify you and offer alternative rails.

No. The terms state that each account is personal to the person who registered it. Sharing login details or playing on another person's account violates our terms and may result in account suspension or permanent closure. Each player must open their own account with their own identity details.

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