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How We Protect Your Privacy on inatoge

When you open an account with us, your personal information—from your name and deposit details to your gaming activity—stays encrypted and secure.

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PRIVACY INQUIRIES

How to Contact Us About Your Data

If you have a question about how we use your information, want to download your account data, or need to request a change, we're here to respond. Our support team handles privacy requests through the same channels you use to report a game issue, so there's no separate process to learn.

Team online

Live Chat

Open the chat bubble in the bottom-right corner of the lobby and ask for privacy support. Our team responds during support hours daily, 09:00 to 22:00 WIB.

Email Support

Send a privacy query to [email protected] and include your account email. We aim to reply within 48 hours with full details about your data or requests.

Account Settings

Head to your account menu, select 'Privacy & Data', and review what information we hold. You can request corrections or deletions from that page.

DATA SAFEGUARDS

How We Keep Your Information Safe

Every deposit you make via DANA, OVO, GoPay or QRIS passes through our encrypted payment gateway before it reaches your wallet.

Encryption Standards

All traffic between your device and our servers uses TLS 1.3 encryption. Payment data is tokenised, meaning your full card or bank account number is never stored on our platform.

Access Controls

Your account can only be accessed with your email and password; we do not store these in plain text. Each withdrawal requires a second verification step directly in your account.

Data Retention

We keep your account data for 7 years after your last activity to meet Indonesian financial compliance rules. Deleted accounts are purged after 90 days.

Cookies & Tracking

We use cookies to remember your login and language preference, and to detect fraud. You can turn off non-essential cookies in your browser settings without losing core account access.

Third-Party Sharing

We share payment data only with DANA, OVO, GoPay and QRIS processors to settle deposits. We do not sell your gaming history or contact details to marketers or data brokers.

How to Request Changes

Log into your account, go to 'Privacy & Data', and select 'Request a Change' to update your email, phone or payment method. Changes take effect within 2 hours.

Privacy & Your Account—Answered

Below are the privacy questions we hear most often from players in Denpasar, Jakarta and across Indonesia. If your question isn't here, reach out via live chat or email—we're happy to explain.

Yes, we retain a full record of your bets, wins and losses for 7 years to comply with Indonesian financial rules. You can see your own history anytime in the 'Account Statement' section. Your data is encrypted and never shared with third parties except payment processors who need it to verify your deposits.

Log into your account, go to 'Privacy & Data' and select 'Download My Data' to receive a file of everything we hold about you. To delete your account, select 'Request Deletion' from the same menu. Deleted accounts are removed from our servers within 90 days.

Your payment details are encrypted the moment you enter them and tokenised so we never store your full account number. We use the same security standard as Indonesian banks. Payment processors (DANA, OVO, GoPay, QRIS) handle settlement; we hold only a reference token for your account.

No. We do not sell your name, email, phone or gaming data to third parties. We may use your email to send you account notifications and promo updates, but only if you've agreed to receive them. You can opt out anytime in your account settings.

Your account stays active and your data stays encrypted on our servers. We mark inactive accounts after 12 months, but your information is not deleted. If you return, you can log in as normal. To formally delete it, request deletion from 'Privacy & Data'.

We send you an email alert every time someone logs in from a new device or location. You can review all login attempts in your 'Account Security' panel. If you see an unfamiliar login, change your password immediately and contact our support team.

Yes, we use cookies to keep you logged in, remember your language and detect fraud. Essential cookies cannot be disabled without breaking your account access, but you can turn off marketing and analytics cookies in your browser settings or in our 'Cookie Preferences' panel.

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